THE ABILITY TO IDENTIFY EMOTIONS AND RESPONSES IN OTHERS, ASSISTING WITH THE CALCULATION OF GENERAL EMOTIONAL INTELLIGENCE ABILITIES
Emotional intelligence is widely recognised as a critical job skill underpinning customer service and sales performance, stress management, people’s capacity to work well with others and lead others effectively.
Whether your company is a small band of book keepers, a nationwide network of consultants, or a team of customer service professionals in a contact centre, hiring people with high emotional intelligence will significantly benefit your business.
Using emotional intelligence assessments like EAM when hiring and promoting will lead to more effective leadership, greater productivity, higher customer satisfaction and reduced costs associated with absenteeism and turnover.
Use EAM for all roles where interacting with others is an important factor, as well as for stress management and resilience. Below are some examples:
- Leadership and management roles
- Sales representatives
- Customer service roles
- Customer contact centre roles
- Graduate positions
- Public safety and security roles
- Ambulance, police and other emergency service roles
- Nursing and aged care roles
- Defence force roles
- Pilots and air traffic controllers
- BETTER JOB PERFORMANCE/PRODUCTIVITY
- REDUCED (INVOLUNTARY) TURNOVER
- REDUCED ABSENTEEISM/SICK LEAVE
- IMPROVED CUSTOMER SERVICE AND SALES PERFORMANCE
- IMPROVE TEAM EFFECTIVENESS
- BETTER LEADERSHIP CAPABILITY
Performance based, making the EAM ideal for use in selection, development, career transition or other situations where candidates may try to create a positive impression.
EAM is almost impossible to learn, cheat or ‘fake-good’on. EAM is also highly realistic, with movies of real people changing their emotional expressions, making it a fun and engaging assessment experience.
17 years and older.
Ten minutes: making it a perfect assessment to include with other measures, such as IQ and personality. EAM is a short and effective single measure of EQ giving you greater flexibility.
Performance based and adaptive – test questions change each time the EAM is taken, making it almost impossible to learn or cheat.
Online (administration and scoring) can be done on tablets, laptops, desktops and smart phones.
Download EAM Brochure in PDF format by clicking the button above.
A POWERFUL AND INTERACTIVE EQ ASSESSMENT
The Emotional Aperture Measure, or EAM, is a scientifically validated, ability-based measure of emotional intelligence. Unlike other EQ assessments that measure a candidate’s ability to read emotions in single faces, EAM assesses a candidate’s ability to accurately identify the emotions of others in groups.
Just as an effective cognitive ability test correlates with IQ, the ability to accurately identify the emotions of others correlates positively with general measures of emotional intelligence, or EQ. Scores on EAM meaningfully correlate with self-awareness, empathy, behavioural agility, resilience and the capacity to positively influence others.
EAM International was founded by Genos International and the test Author, Dr Jeffrey Sanchez-Burks to bring the EAM Assessment to the market. For more information on our parent company visit the main Genos International website here https://www.genosinternational.com
Dr Jeffrey Sanchez-Burks is a Behavioural Scientist and Professor of Management and Organizations at the Stephen M Ross School of Business at the University of Michigan. Sanchez-Burks serves on the editorial board of Administrative Science Quarterly, Organization Science, the Journal of Personality and Social Psychology. He is an elected Fellow of the Society of Experimental Social Psychology and is a member of the Association for Psychological Science and the Academy of Management.
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